1. Introduction
This Cookie Policy explains how LetzPaws Ltd (“LetzPaws”, “we”, “us”, or “our”) uses cookies and similar technologies on letzpaws.com and related services (the “Platform”).
It should be read together with our Privacy Policy, which explains how we process personal data more broadly. This policy is provided in compliance with the Privacy and Electronic Communications Regulations 2003 (“PECR”) and UK GDPR requirements relating to cookies and similar technologies.
2. What are cookies and similar technologies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, improve efficiency, and provide information to site operators. We also use similar technologies such as local storage, session storage, and pixels where described below.
Cookies may be:
- session cookies — deleted when you close your browser; or
- persistent cookies — stored for a defined period or until deleted by you.
Cookies may be:
- first-party — set by LetzPaws; or
- third-party — set by another domain, such as a payment or analytics provider.
3. How we use cookies
We use cookies and similar technologies to:
- enable core Platform functionality and security;
- remember your preferences;
- process payments securely;
- understand how the Platform is used so we can improve it; and
- record your cookie consent choices.
4. Cookie categories
4.1 Strictly necessary cookies
These cookies are essential for the Platform to function and cannot be switched off in our systems. They are usually set in response to actions you take, such as logging in, making a booking, or completing security checks. Under PECR, strictly necessary cookies do not require consent.
Examples include:
- Session authentication — maintains your signed-in state and protects your account;
- CSRF protection — helps prevent cross-site request forgery on forms and actions;
- Security cookies — support fraud prevention and platform integrity; and
- Load balancing — distributes traffic across servers for reliability.
4.2 Functional and preference cookies
These cookies enable enhanced functionality and personalisation, such as remembering your display currency or cookie consent choice. If you disable these cookies, some features may not work as intended.
Examples include:
- Currency preference — remembers your selected display currency;
- Cookie consent record — stores your cookie choices in local storage so we do not ask repeatedly; and
- Interface preferences — remembers settings that improve your experience.
4.3 Analytics cookies (if enabled)
Where we use analytics tools, these cookies help us understand how visitors interact with the Platform by collecting information anonymously or in aggregated form. We will only use non-essential analytics cookies where permitted by law and, where required, with your consent.
4.4 Marketing cookies (if enabled)
Marketing cookies may be used to deliver relevant advertisements or measure campaign effectiveness on third-party platforms. We do not routinely use invasive tracking for advertising, but if we introduce such cookies in future, we will update this policy and request consent where required.
5. Third-party cookies
Some cookies are placed by third-party services that appear on or integrate with our pages:
5.1 Stripe
When you make a payment or a provider completes Stripe Connect onboarding, Stripe may set cookies necessary for payment security, fraud prevention, and regulatory compliance. For more information, see Stripe’s privacy and cookie notices at stripe.com/gb/privacy.
5.2 Fonts and content delivery
We may load fonts or other assets from third-party content delivery networks (such as Google Fonts). Those providers may receive technical data such as your IP address when assets are requested. Where possible, we minimise third-party requests and review providers for privacy compliance.
5.3 Hosting and infrastructure
Our hosting and infrastructure providers may set limited technical cookies or process log data necessary to deliver and secure the Platform.
6. Your consent and choices
When you first visit the Platform, we present a cookie banner or similar mechanism allowing you to accept or reject non-essential cookies, in line with PECR. Strictly necessary cookies will continue to operate because the Platform cannot function without them.
You can change your preferences at any time by:
- using the cookie settings link or banner on the Platform, where available;
- adjusting your browser settings to block or delete cookies; or
- contacting us at support@letzpaws.com.
Blocking all cookies may prevent you from signing in, making bookings, or using payment features. Browser controls vary by manufacturer; consult your browser’s help documentation for instructions.
7. Cookie retention
Retention periods depend on the cookie type:
- Session cookies — expire when you close your browser;
- Authentication cookies — typically expire after a defined inactivity period or when you sign out;
- Preference cookies — may persist for up to twelve (12) months unless deleted earlier; and
- Third-party cookies — governed by the relevant provider’s retention policies.
8. Personal data and your rights
Information collected through cookies may constitute personal data under UK GDPR. For details on how we process personal data, lawful bases, international transfers, and your rights (including access, erasure, and objection), see our Privacy Policy.
To exercise your data protection rights, contact privacy@letzpaws.com. You may also complain to the ICO (ico.org.uk).
9. Changes to this policy
We may update this Cookie Policy to reflect changes in technology, law, or our practices. The “Last updated” date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically.
10. Contact
Questions about our use of cookies?
LetzPaws Ltd
Email: support@letzpaws.com